Customer Support

At SiS customer support is our priority. Our customers compliment us on the fact that they are able to pick up the phone and speak directly to a knowledgeable developer without the need to go through a ticketing process or first line support.

If you have a problem please telephone 0191 296 0872. Our standard support hours are Monday - Friday, 09:00 - 17:00. Out of hours support is provided and customers requiring this service will be provided with the out of hours contact number. Alternatively, you can email your support query to

Remote Support

We provide remote support to quickly identify and solve any problems you may have. To access our remote support you will need a session key from us, you can get this by calling 0191 296 0872. Once you have your session key click the 'Remote Support' button below. Alternatively we will talk you through the process.

Remote Support

Support Contract

Having purchased a bespoke software application or website you have invested a significant amount of time and money in a solution to improve the efficiency of your business. A support contract is an insurance policy to protect your investment.
Read more about software support contracts.

SiS Support