Customer Support

At SIS customer support is our priority. This section of our site provides support resources for potential new customers and facilities for existing customers.

If you have a problem please telephone 0191 2812645. Our standard support hours are Monday - Friday, 09:00 - 17:00. Out of hours support is provided and customers requiring this service will be provided with the out of hours contact number. Alternatively you can email your support query to


Remote Support

We provide remote support to quickly identify and solve any problems you may have. To access our remote support you will need a session key from us, you can get this by calling 0191 2654299. Once you have your session key click the 'Remote Support' link below.


Software Support Contract

Why should I have a support contract?

Having purchased a bespoke software application or website you have invested a significant amount of time and money in a solution to improve the efficiency of your business. A support contract is an insurance policy to protect your investment. Read more about software support contracts.