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Support

Welcome to Customer Support

Here at SIS customer support is our priority. This section of our site provides resources for potential new customers and facilities for existing customers to track the progress of their projects and raise issues and queries.

If you have a problem please telephone 0191 2654299 and press option 2 for Support. Our standard support hours are Monday - Friday, 09:00 - 17:00. Out of hours support is provided and customers requiring this service will be provided with the out of hours contact number.

Resource Documents

These three documents are essential reading for potential new clients. They explain our terms of doing business, a flowchart clearly conveying the software development process and our project management process.

Terms and Conditions
Bespoke Software Development Lifecycle
Project Management Process

 

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""Grainger selected SIS as a supplier partner for a major software development project encompassing online payment portals, supplier collaboration, database management and systems integration. The project was complex in terms of people, process and technology, but despite a constantly changing specification, SIS managed to deliver a high quality innovative solution. In truth we see SIS as an extended part of our team - they have a similar culture of customer care and professional service delivery.""

Mike Wardle, Head of IT, Grainger Trust plc

© 2007 Select Information Systems Ltd.